Monday, 28 May 2007

The Hong Kong Call Centre Association Annual Contact Centre Awards 2007

The Hong Kong Call Centre Association Annual Contact Centre Awards 2007 officially launched on 18th May 2007 The Hong Kong Call Centre Association (HKCCA) Annual Contact Awards 2007 was officially launched at an Awards Briefing Session cum Training Symposium on 18th May 2007 at Cliftons Centre in Quarry Bay. The briefing was kicked-off by Mr. Sidney Yuen, Chairman of HKCCA encouraging participation from all members and potential members in attendance. The briefing was well attended by Bank Consortium Trust Company Limited, CIGNA, Channelbeyond Customer Care, CLP, Convoy, Elitel Limited, Hong Kong Broadband Network Limited, Hong Kong Jockey Club, INVESCO Hong Kong Limited, Limited, Manulife, PCCW, Sony Corporation of Hong Kong Limited and Teledirect Hong Kong Limited.

A briefing on application procedures, event schedule, guidelines and criteria for written submissions and tips on entrant’s videos and interviews was presented by Mr. Chapman Lam, Chairman of Contact Centre Awards. This year, a total of 52 awards under 18 award categories, including a Grand Award of the Year will be presented at the Awards Gala Dinner on 12th October at the Hong Kong Football Club.

The second part of the session was a Training Symposium facilitated by Mr. Rayland Chan, Training & Education Sub-committee Chair of HKCCA and training programs presentations by Mr. Albert Khoo, Director and Principal Consultant of OmniTouch (HKCCA endorsed training partner) and “Personal Development and Structured Career Pathing Through Global Certification of Your Front Line” by Ms. Lynda Janas, Senior Consultant of CCS International. Both CIAC and CSSI are HKCCA endorsed training partners and the presentations by Mr Khoo and Ms Janas have provided participants with a better understanding on how CIAC accreditation and CCSI certification enhance call centre professionals’ leadership and management skills, as well as to improve operation efficiency and productivity to a higher level.

The symposium ended in a joyful atmosphere with a lucky draw where four lucky winners each won a copy of the best selling call centre publications “Call Centre Fast Forward by Brad Cleaveland”, “The CIAC - Leadership and Business Management” and “The CIAC - Operations Management”, compliments of CIAC.

The Annual Contact Centre Awards 2007 Application Entry Form is now available from our HKCCA website. Please visit:

Action now and send us your applications!! For any enquiries, please email us at or call on (852) 2577-2289.

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